ZUK Mobile Online Store

Lenovo ZUK Z1 Snapdragon 5.5 Inch 4G LTE Dual SIM Android 5.1 Mobile Phone 64GB White

Lenovo ZUK Z1 Snapdragon 5.5 Inch 4G LTE Dual SIM Android 5.1 Mobile Phone 64GB White
Ask a question (3197)

Regular Price: USD359.90

Special Price USD269.90

Availability: In stock

ZUK Z1 Android Smart Phone is the first ZUK Android Smart Phone.ZUK Z1 features 5.5 Inch 1920*1080 resolution HD Screen, with 360 degree Touch ID, RAM 3GB and 64GB Storage, support Dual SIM card,4000mAh battery and support quick charger.


ZUK Z1 Phone Cyanogen OS International Version is in stock and ready to send!

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Be shipped within 48 hours!

24 Months Warranty Protection!

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Description

Details

ZUK Z1 Android Smart Phone is the first ZUK Android Smart Phone.ZUK Z1 features 5.5 Inch 1920*1080 resolution HD Screen, with 360 degree Touch ID, RAM 3GB and 64GB Storage, support Dual SIM card,4100mAh battery and support quick charger.

Please kindly note that ZUK Z1 Phone come with international firmware , with Google play store, Google services and multi-languages. This item will be shipped seperately if ordered with other goods.

ZUK Z1 U-Touch Mobile Features:

OS: Cyanogen OS 12.1
CPU: Qualcomm Snapdragon MSM8974AC
RAM     3GB,DDR3
Storage  64GB
Sim Card: Dual Nano SIM card
Service Provide: Unlocked
Band:
TDD-LTE Band 38, 39, 40, 41
FDD-LTE Band  1, 3, 7
TD-SCDMA Band  34, 39
WCDMA 850/900/1900/2100 MHz
GSM/EDGE  850/900/1800/1900 MHz

MS mode: WCDMA/GSM/4G LTE
Shell Material    Plastic
Screen: Capacitive Touchscreen, 1920*1080 High-resolution Screen Coring Gorilla Glass Touch Screen
Size:  5.5 Inch inch
Visible Angle: 178°
Resolution: 1920*1080 Full HD IPS LTPS
Navigation     GPS+GLONASS Navigator
Dual Camera:  Front Camera 8.0M ,13.0M Pixels High definition OIS Back Camera Auto Forcus

ZUK Z1 U-Touch Mobile Details:

Google Play: Support
Earphone Interface     3.5mm
USB:  USB Type-C
Bluetooth: Build in 4.1
WIFI:    5G WiFi 802.11b/g/n/ac   Wi-Fi Direct
OTG: Support
Email and Browser: Yes, built in
Video: Videp Play with formats of MP4/3GP/3G2/RM/RMVB/ASF/FLAC/APE/MOV etc.
Music     MP3/WMA/FLAC/APE/WAV/RA/Ogg/MIDI/3GP etc.
Ebook     UMD, TXT, PDF, HTML, RTF, FB2…

ZUK Z1 U-Touch Mobile contain:

1 x ZUK Z1 U-Touch Android Smart Phone
1 x USB cable
1 x Charger
1 x Battery 4100mAh

ZUK Z1 U-Touch Mobile Weight: 175g

ZUK Z1 U-Touch Mobile Size:  155.7*77.3*8.9mm

zuk z1 zuk z1 zuk z1

RAM 3GB + Storage 64GB

ZUK Z1 Phone pre-installed with Snapdragon 801 CPU,with RAM 3GB and Storage 64GB.

4100mAh battery

ZUK Z1 Phone build in 4100mAh battery,support 12hours Network,or 15 hours Video playing,or 48hours 4G Phone and 120hours Music playing.

Sony 13.0M IMX214 Camera

ZUK Z1 Phone build in HD Dual Camera,8.0M Front and 13.0M Back

Reviews

Customer Reviews 29 item(s)

should install a external memory slot
it is the best phone in this range with a huge specifications.. but i think it should have a external memory storage too coz in todays world it is important to have a external storage..so please kindly ponder over the matter
Star
Review by deba / (Posted on 6/24/2016)
Great Phone!
It's great phone with good features. But it has some issues, one major issue facing still - When a call was disconnected, screen locks and could not to able to open unless it was reboot. Same problem arise when using Adaptive Brightness. Other than this look and performance is great. Battery backup also good.
Star
Review by Danny / (Posted on 6/13/2016)
I am facing hanging issue while calling.please help me in solving this issue
The overall phone is good
Star
Review by Atalique / (Posted on 6/11/2016)
Nice phone.
Great Phone !!

Battery life was very well , and looking decent camera.
Star
Review by Vineeth / (Posted on 6/4/2016)
amazing mobile with all featurs battery powerfull ram
happy
Star
Review by lad devdatt / (Posted on 5/16/2016)
Zuk Z1 to India
"Lenovo has unveiled that it is preparing to launch its own Android spin-off powered Zuk Z1 smartphone in India this month, after being given the go ahead by the Cyanogen team."
Source: http://theandroidpoint.com/lenovo-zuk-z1-heads-to-india/
Star
Review by Arun / (Posted on 5/2/2016)
Great but needs some firmware updates
Its very well specked phone but it has to problems.
1st.... the camera it is awful very poor quality considering its a Sony sensor.
2nd .......is the lack of quick charge 2.5 hours is very slow .
Maybe 2.5 amp like the chinses version would of helped .
Star
Review by Mailroomman / (Posted on 4/25/2016)
Good quality and a most capable product
This is a well made phone with a pleasing look to it. I love the big battery and gorgeous screen coupled with ample performance. Storage is more than enough for myself. And being a bit of a geek this fits the bill... Nfc is not essential for me and I must comment on the camera it's really good. Oh the dual Sim is a bonus. I'm pleased with the type c connection supplied... No shortage of cases for it
Star
Review by Saint david / (Posted on 4/21/2016)
Great phone, though my fingerprint scanner has stopped working after few months. Customer service promises software update to fix.
Great phone..but why does website say 2 year warranty, but customer service say only 1 year warranty?
Star
Review by Wilsact / (Posted on 4/12/2016)
Awesome for the price
Really good phone with lots of customisations and great build quality.
I made an unboxing and first impressions video for this phone that you can see here: https://www.youtube.com/watch?v=mLJ_BhxA18g
Star
Review by twizar / (Posted on 2/26/2016)
Simply awesome phone!
Simply awesome phone. Quality, great os, and battery life is amazing. Love it!
Star
Review by Wilsact / (Posted on 1/27/2016)
Super awesome
Super awesome phone. I was coming from a Samsung Galaxy S3 which was apparently amazing in it's prime. That phone went down hill fast and the battery was not lasting until lunch time each day. So when I was searching for a new phone I wanted a HUGE battery, good looks and a phone that won't be slow. I was deciding between this, and the Elefone p8000 (which was much cheaper in price). I also wanted to spend no more than 200 euro. For about a week I thought I had made up my mind on the p8000 because this one was too expensive. But miraculously I found this phone on ebay for 285euro delivered - from Europe, not China (this is important). And then I realised that the Elephone at 200 euros didn't include shipping so I was going to pay more anyway. So I bit the bullet and got this one. And I have NO regrets. The battery is awesomeeeeee I get two days. The big screen is huge and I love it now, it feels premium and I am proud to show it off. And Cyanagenmod sealed the deal because I think stock android is ugly. Really is such an AWESOME phone. Didn't give it five star because of the processor - it is not slow in real life but it is a little dated.
Star
Review by Mike / (Posted on 11/18/2015)
Amazing!!!
I have spent over a week with the ZUK Z1 and this is my experience with the phone.

The Lenovo owned ZUK released their own phone after being founded in May 2015. The first phone they released is the ZUK Z1 and this is my review after using the phone as my daily driver for a week.

ZUK has provided me with a 18% off discount code which you can use when processing the order and get a great discount off an already great price. The voucher code is D2754KHF and this is valid until the 31st October 2015.

Firstly, I want to focus on the design, the phone has a metal frame with chamfered edges which bares resemblance to flagships such as the Samsung Galaxy Note 5, as well as the iPhone 5s from 2 years ago but this isn’t necessarily a bad thing. The phone feels very premium as a result, but the back is made of a glossy plastic which although feels like glass. But it is a fingerprint magnet similar to many phones from 2015. The phone is made securely though, I have tried and tried and never got a single creak from the phone as ZUK has made this very well and they should be praised for the fact. The display and back of the phone meets the frame precisely, and I can’t spot a single gap between the layers which makes the phone feel more premium. The phone is light but has the right amount of heft in it, backed up with the fact that the phones curved back makes the phone feel more compact than it is.

Next I want to talk about the price, I don’t know how ZUK has built this phone for this price, the hardware inside the phone is a Snapdragon 801 2.5Ghz quad core processor, 3GB of DDR4 RAM, a 4100Mah battery. With the back camera being 13 Megapixels and the front being 8 Megapixels.
For £259 ZUK has given this phones specs from last years’ flagships. The terrific quad core Snapdragon 801, doesn’t falter even after heavy processes are thrown at it and keeps on running like a champ throughout. The phone has 4G LTE, as well as the fact that it is GSM which means it will work throughout the world. The 4G LTE chip inside allows for incredible data speed wherever you are and the signal never once dropped out when I was using it. The phone also has the latest ac Wi-Fi which means those who have a new router which can support ac Wi-Fi can take advantage of the incredible speeds that are available inside it. Bluetooth 4.0 is also built in so you can take advantage of the more secure connection as well as stronger and wider connection.
The 5.5 inch 1080p IPS LCD display is Gorilla Glass 3, which makes the phone very resistant to scratches. The display is very bright and allows for easy viewing in direct sunlight. The display makes content viewing a really pleasant experience as it has a high pixel density of 400 pixels per inch. Any video or images viewed on the beautiful look sharp and the display is a midpoint between Samsung’s saturated displays and Apple’s reference RGB displays. This allows for deeper black and colours pop more; this makes viewing any content a very pleasant experience, but on the other hand the reds feel very off but a simple change of settings allows you to change the displays kelvin level depending on how warm or cold you would like the display to be.

This is the first phone which supports USB C version 3.0, compared to the OnePlus Two which only has the USB C v2.0. This allows for a data transfer rate of 5Gbps which is 10x the speed of USB 2.0, as a result any data transfer between your computer transfer at immensely fast speeds. The advantage of USB C v3.0 is that it can fill the 4100Mah much faster.

Coming on to the 4100Mah battery, it is massive compared to many other phones on the market. It is around 2x the size of the iPhone 6s’ battery. The huge size allows for the phone to run multiple days without needing a charge on light days. If you use the phone moderately you will likely to be able to run 2 full days before needing a charge, but even if you are the heaviest of users you will be able to get through a whole day with no problem. It is made up of two batteries which are shaped to fill as much space within the phone as possible.

Next coming onto the camera, the phone’s primary camera is a 13 Megapixel Sony IMX214 F2.0 lens which shoots stunning images. It is very fast to focus and shoots images at a 4:3 ratio at the full resolution, but if you want you can shoot it at 16:9 at 9.7 Megapixels. The camera provides sharp images with vivid colours and lots of details even when viewed on large displays. The front camera is 8 Megapixels and is relatively wide angle, this camera has a lot of detail as well but some of the images look over saturated when viewed on the phone but when viewed on a computer the images look perfectly fine, as well as having lots of detail.

The home button is the next thing I want to talk about, it has a built in fingerprint sensor which is incredibly fast. As soon as you press the home button to wake the phone and the display turns on and your already on your home screen, you literally have no time to check any notifications as the fingerprint sensor is so quick to react. The phone also has a feature which may or may not be deliberate, the phone only has a small fingerprint icon shown above the home button when the display is on and the phone wont give any response when you put an incorrect finger on the sensor. Some people may find this annoying as they might forget which finger they registered and will have to go through each finger before the phone finally unlocks.

The sleep/wake and volume up and down are very tactile but the only issue I have with them is that they wobble a bit, but we can’t really complain to ZUK as this is their very first phone and this is the only part of the phone which has any manufacturing issues but then again this is something ZUK could improve on in the ZUK Z2 maybe.

The OS is very important on the phone and this phone runs Cyanogen 12.1 which is based on Google Android 5.1.1 Lollipop. Cyanogen is seen as the most versatile operating system as it allows for lots of customisation throughout. I am a long time iOS user and using this current version of Android was very refreshing as I love the flexibility of Android and when I previously used Android it was clunky, laggy and full of bugs. But now the OS runs buttery smooth across every feature and I haven’t experienced any app closing even when having multiple apps running at once. The RAM management is very good as it manages the apps efficiently and provides those apps that need the RAM more at the forefront but still keeping the apps open in the background.

But I have had a few issues getting the phone up and running in the start as I couldn’t get the microphone or speaker working but a few OTA software updates later and the phone was running perfectly fine, but this is more due to Cyanogen rather than ZUK. The phone updates a few time the first few hours you are using it but these are harmless short software updates which are around 50Mb in size every time.

The speakers of the phone are very loud, I can fill my whole room with the sound easily and it is as loud if not louder than some dedicated speakers which is incredible in the small form factor. Measuring the maximum volume, the phone outputs a decibel level of 100 db. which is very impressive.

On the Antutu benchmark application the phone scored 47539 which is just a hair under the power of last years Samsung Galaxy Note 4 which is impressive. On Geekbench 3, the ZUK Z1 scored 987 on the single core score and on the multi core score it scored 2943 which is higher than last years Samsung Galaxy S5 by 100 points in both the single core and the multi core score. This is incredible as currently the Samsung Galaxy Note 4 and S5 sell for close to £400 new and this is £100 less than that with a newer version of Android.

For the price I doubt you could get anything better, the OnePlus one is an obvious competitor but this is the softer feeling phone out of the two as the angular edges of the OnePlus phone means that its awkward to hold seeming though it is such a big phone. The impressive specs in the budget friendly smartphone is amazing.

Overall I feel the phone is just incredible, no seriously. It is just amazing what ZUK have been able to pack into this phone, with this being their first phone they have achieved a remarkable feat and they should be proud of what they have done. I would definitely recommend this phone to anybody in the market looking for a new smartphone at either sides of the spectrum as this is quite budget friendly for people who have a smaller budget as well as being a flagship standard device for those looking at the higher side of the spectrum. By choosing this phone over a more expensive on you could buy 2 of these for the price of a single flagship smartphone. Therefore, I would highly recommend this phone to anybody looking for a great Android smartphone.



Star
Review by Siddu / (Posted on 11/1/2015)
Great phone and great battery
Great phone. Finally a phone that I can use for two days without recharging the battery. Cons: NFC missing.
Star
Review by Gigi / (Posted on 11/1/2015)
Okay phone, but...
Zuk Z1 runs very fast and smoothly. The screen is clear. However, I misunderstood the "both sims support 3g/4g network" that's in the advertisement. Quite frustrated when I learned that yes, though it is true that both sims support 4g, only one sim can be on either 3g or 4g, the other sim MUST be on 2g only. Sim 1 and Sim 2 can't simultaneously be both on 3g / 4g. We have to choose which one we prefer to be on 3g/4g and the other will automatically go on 2g.
Also, I can't seem to make the fingerprint lock to work. Many times, too, the double tap to wake the phone won't work.
Star
Review by bint Rey / (Posted on 10/28/2015)
T mobile USA
I read that it won't work in T mobile USA?
Star
Review by JR / (Posted on 10/26/2015)
Value For Money
Great Phone
Star
Review by kdpatil45 / (Posted on 10/25/2015)
Amazing phone, A must have!!!!
Great phone, definitely the best phone I've owned to date! Its very well built, screen is amazingly crisp, phone calls are very clear, very snappy and smooth! Oh, there's a hidden game crazy android aka "crazy birds" in settings under about phone! Multi-tap the 5.1.1 in android version, then paint all the lollipops using your thumb!
Star
Review by Jiggykilla / (Posted on 10/25/2015)
no band 20
band 20 LTE missing
Star
Review by jacco / (Posted on 10/21/2015)
go for it :)
I am using it since 15days .. I was probably 1st on to grab it in india .awesome phone all i can say. battery is impressive. Camera is good . speakers are terrific . I suggested everyone go for it.
Star
Review by Paul / (Posted on 10/19/2015)
No LTE
no support for north american LTE
Star
Review by john / (Posted on 10/14/2015)
1
do not support USA Tmoblie and Att 4G
Star
Review by enson / (Posted on 9/18/2015)
Too Early to Tell
To the first one with 1 star: your opinion is less of a value than those of others, who gave the phone 4 or 5 stars without testing it. At least, they want the phone; you, on the other hand, disparaged the device without any grounds. I am giving this phone 5 stars for the combination of specs and price, and 0 stars for the performance, as I
have not tried the device.
Star
Review by Leo / (Posted on 9/12/2015)
inflated rates
How can you be giving the phone stars when you have not tested it???
Star
Review by Jake / (Posted on 9/4/2015)
EU
When it will be available in EU?
Star
Review by DM / (Posted on 8/28/2015)
I'd like to know when will it be available
I'd like to know when will it be available
Star
Review by Niki / (Posted on 8/18/2015)
It seems a good deal
It seems a good deal to buy such a phone with the price.
Star
Review by Aman / (Posted on 8/18/2015)
Awesome phone!
Awesome phone! At this price I'm astonished at the value. It will be fine if it can be listed early.
Star
Review by Bobla / (Posted on 8/18/2015)
The phone itself looks very impressive
The phone itself looks very impressive and seems meets all my needs and exceeded my expectations.
Star
Review by Kevi / (Posted on 8/18/2015)

You may also be interested in the following product(s)

Questions:

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Posted by Akash Agrawal, Friday, July 29, 2016

Question:

Is external breakage is covered in warranty period? Plz reply asap.

Answers:

  • Posted by Lenovo Zuk on Friday, July 29, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    External breakage caused by personal error is not covered by warranty.

Posted by selva, Thursday, July 28, 2016

Question:

i unable to change ringtone? it has only default ringtone.

Answers:

  • Posted by Lenovo Zuk on Thursday, July 28, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    We gto your message, we will post the guide on our website later.

Posted by ravi rajput, Thursday, July 28, 2016

Question:

Sir ji Lenvo zuk z 1 m reliance jio 4G data support hai kya yah kis slot mai sim chalegi

Answers:

  • Posted by Lenovo Zuk on Thursday, July 28, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    ZUK Z1 is compatible with Reliance Jio 4G data.

Posted by DHARTI NAYGANDHI, Thursday, July 28, 2016

Question:

I have purchased lenevo ZUK z1 before a month ago via amazon. The handset was having issues so i got it replaced but again after 1 month i'm facing the same issue. Whenever i complete any phone call, after the call is disconnected the phone gets hang and doesn't accepts finger print or password to unlock it. And only after i switch off my handset, it will work properly. Kindly resolve my query.

Answers:

  • Posted by Lenovo Zuk on Thursday, July 28, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Could you tell us your serial number? We will check for you.

Posted by Elyes Jedidi, Thursday, July 28, 2016

Question:

Lenovo zuk z1 supports vr headset?

Answers:

  • Posted by Lenovo Zuk on Thursday, July 28, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Lenovo ZUK Z1 support VR headset.

Posted by Hardik Mangukiya, Thursday, July 28, 2016

Question:

Lenovo Zuk IN CDMA card Support

Answers:

  • Posted by Lenovo Zuk on Thursday, July 28, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    ZUK Z1 support CDMA card.

Posted by Abhijit, Wednesday, July 27, 2016

Question:

The phone is not showing H+/3G/E any sign while using mobile internet ...using Dolphin sim in Mumbai(India)

Answers:

  • Posted by Lenovo Zuk on Wednesday, July 27, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Could you tell us more details about your main problem? Our engineers will check for you soon.

Posted by Tkmung, Wednesday, July 27, 2016

Question:

My zuk z1 has touch sensitivity problems in the fist use. Can it be sent back for servicing and if so, where and the process involved?

Answers:

  • Posted by Lenovo Zuk on Wednesday, July 27, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Could you tell us your order number? We will check for you.

Posted by Vikas Singh, Wednesday, July 27, 2016

Question:

I am facing issue with zuk z1 GPS. Whenever I start google maps navigation app, the message " Searching for GPS" continuously comes and I can't navigate thru the goggle maps app. How can this be fixed?

Answers:

  • Posted by Lenovo Zuk on Wednesday, July 27, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Please try to reset your mobile to factory mode and check if the problem remains.

Posted by Presty John, Wednesday, July 27, 2016

Question:

how to rearrange toggles and how to arrange call history. when the same person is calling 3 or five times the all details and coming by minute by minutes as details in recent call log like.

Answers:

  • Posted by Lenovo Zuk on Wednesday, July 27, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Could you tell us which model do you refer? We will check for you.

Posted by Rashed Shaker, Tuesday, July 26, 2016

Question:

I have bought Lenovo ZUK Z1 from UK Ebay seller- Brand new last week. It says it support all of the UK LTE bands but when I use Vodafone UK 4G sim but when I try to connect to 4G it does not provide 4G connectivity at all and goes back to 3G HSPA or H+ or H connection. What can I do in this case?? Thanks

Answers:

  • Posted by Lenovo Zuk on Tuesday, July 26, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    We are ZUK online store,. we only provide genuine ZUK mobiles. Please check the bands witjh your local operators and our website.

Posted by Abhishek Sood, Tuesday, July 26, 2016

Question:

i have rooted my device and installed cm mod 13 on my Lenovo Zuk Z1, however now on the top part of my display touch is not working so i cannot bring down the notification center. I have also gone back to stock rom however same problem. i live in india and the device is under warranty, so what should I do.?

Answers:

  • Posted by Lenovo Zuk on Tuesday, July 26, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Could you tell us your order number? We will check for you.

Posted by akash biswas, Tuesday, July 26, 2016

Question:

Does it's warranty void if I root / flash my ZUK Z1 ?

Answers:

  • Posted by Lenovo Zuk on Tuesday, July 26, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Root will not affect your warranty. But personal errors are not covered.

Posted by shant, Monday, July 25, 2016

Question:

Is zuk z1 suports volte?

Answers:

  • Posted by Lenovo Zuk on Monday, July 25, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    ZUK Z1 doesn't support VoLTE for now.

Posted by Ariel Aldair Salgado López , Monday, July 25, 2016

Question:

Se puede realizar la compra con tarjeta de crédito?

Answers:

  • Posted by Lenovo Zuk on Monday, July 25, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    We support paymet by Paypal.

Posted by Ravi Hegde, Monday, July 25, 2016

Question:

when we can expect ZUK Z2 release in INDIA...

Answers:

  • Posted by Lenovo Zuk on Monday, July 25, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    ZUK Z2 is in stock and available shipping to India.

Posted by Ritu Singh, Monday, July 25, 2016

Question:

I have recently bought Lenovo zuk z1 and now the touch is not working. Please help.

Answers:

  • Posted by Lenovo Zuk on Monday, July 25, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Could you tell us your order number? Our engineers will check for you.

Posted by mayuresh mandhare, Monday, July 25, 2016

Question:

When will zuk z1 will be available for open sale on amazon.com ??? I am waiting to buy it from so long time. Plzz tell me fast. .

Answers:

  • Posted by Lenovo Zuk on Monday, July 25, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    ZUK Z1 is in stock and ready to send. You can add to your shopping cart and check.

Posted by Kapil Sharma, Monday, July 25, 2016

Question:

Bought Zuke Z1, and speaker and mic voice is too low. Other side person is not able to hear the voice properly.

Answers:

  • Posted by Lenovo Zuk on Monday, July 25, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Do not worry, all our models have 24 months warranty. Please contact our customer service asap.

Posted by abhineet, Monday, July 25, 2016

Question:

gps is not working correctly - shows incorrect location in multiple map apps (google maps, sygic, ola, uber), gps test apps (GPS Status, GPS Test). How can this be fixed?

Answers:

  • Posted by Lenovo Zuk on Monday, July 25, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Could you tell us your order number? We will check for you.

Posted by Bhargav, Saturday, July 23, 2016

Question:

The phone is not showing H+or any sign while using mobile internet

Answers:

  • Posted by Lenovo Zuk on Saturday, July 23, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Could you tell us the bands of your local operator? We will check for you.

Posted by Kevin Damiyan, Saturday, July 23, 2016

Question:

My FingePrint scanner is not working properly is there any way in which I can get the phone replaced..?

Answers:

  • Posted by Lenovo Zuk on Saturday, July 23, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    You can contact your seller to check the problem for repair or replace.

Posted by meher, Saturday, July 23, 2016

Question:

i have a service issue, i live in hyderabad. I need the address of service center in nyderabad

Answers:

  • Posted by Lenovo Zuk on Saturday, July 23, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Could you tell us your order number? We will check for you.

Posted by Sunil, Saturday, July 23, 2016

Question:

Where is the call forwarding option in lenovo zuk z1

Answers:

  • Posted by Lenovo Zuk on Saturday, July 23, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    You can set the call forwarding function in SIM management.

Posted by sanjog undale, Friday, July 22, 2016

Question:

When I will get update of this phone?? Android 6.0

Answers:

  • Posted by Lenovo Zuk on Friday, July 22, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    The latest firmware is in test, we will release on our website when it is ready.

Posted by Enda Molloy, Friday, July 22, 2016

Question:

I have no service on my new Zuk Z2 phone since a system upgrade and I am not receiving any help or support despite numerous emails and questions. Please contact me on +447739278334 or [email protected] to help me resolve my issue.

Answers:

  • Posted by Lenovo Zuk on Friday, July 22, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Could you tell us more details of your main problem? Our engineers will check for you.

Posted by Omakr, Friday, July 22, 2016

Question:

1) what if battery losses juice after 6months is it replaceable? 2) Does this has compass sensor for the navigation? 3) Many reviewers say it hangs it t so?

Answers:

  • Posted by Lenovo Zuk on Friday, July 22, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    All our ZUK models have 24 months warranty. You can contact our service center if you need repair/replace. It supports compass sensor navigation.

Posted by Jitender Panchal, Friday, July 22, 2016

Question:

Lenovo Zuk Z1 - mobile is showing no network & every time it is showing "To place a call, Please turn Off Airplane Mode" on every call. I turned off airplane mode but it is showing the same status. Please provide solution.

Answers:

  • Posted by Lenovo Zuk on Friday, July 22, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Could you tell us the frequency of your local operator? We will check for you.

Posted by Vinoth, Friday, July 22, 2016

Question:

Hello sir, when will zuk z1 get the marshmallow update. Please release it as soon as possible

Answers:

  • Posted by Lenovo Zuk on Friday, July 22, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    We got your message, we will release on our website when marshmallow available.

Posted by Kaushal, Friday, July 22, 2016

Question:

Front camera is unfortunately force close in lenovo Zuk z1. How to fix it?

Answers:

  • Posted by Lenovo Zuk on Friday, July 22, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Could you send us some pictures of your main problem to our email? Our customer care will check for you.

Posted by Sagar, Friday, July 22, 2016

Question:

I have purchase lenovo zuk z1 from amazon in india its been a month no problem since then but i cant connect it to pc. I have to connect it through xender. Can u please provide a solution

Answers:

  • Posted by Lenovo Zuk on Friday, July 22, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Please check whether you have installed the driver.

Posted by Vj, Friday, July 22, 2016

Question:

When cos13 update start seeding in lenovo zuk z1

Answers:

  • Posted by Lenovo Zuk on Friday, July 22, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    We will release on our website as soon as the update is available.

Posted by Sarvan Darara, Friday, July 22, 2016

Question:

screen wakes up randomly when phone is locked. Is it an issue or I need to change setting?

Answers:

  • Posted by Lenovo Zuk on Friday, July 22, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    You need to change the setting and cancel the message reminder with wake-up screen.

Posted by Nikhil, Friday, July 22, 2016

Question:

Why my india Reliance-Jio sim is not getting registered on zuk z1?

Answers:

  • Posted by Lenovo Zuk on Friday, July 22, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    ZUK Z1 support India Reliance-Jio 4G, You can check with your local operator.

Posted by ratheesh, Thursday, July 21, 2016

Question:

Is it work in kerala idea,bsnl, vodafone,airtel networks

Answers:

  • Posted by Lenovo Zuk on Thursday, July 21, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    ZUK Z1 is unlocked. You can check the frequency on our website.

Posted by Nikola, Thursday, July 21, 2016

Question:

Hello, I have problem with my zuk z2. After upgrade didnt start normally. Showing the zuk logo all the time. Nothings hapening. Need assistance. Im from Bulgaria. Tell me what to do.

Answers:

  • Posted by Lenovo Zuk on Thursday, July 21, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Could you tell us your order number? Our engineers will check for you.

Posted by satani dipak, Thursday, July 21, 2016

Question:

my phone display after lock in after 4 to 15 second display light on off . houw to off my display.

Answers:

  • Posted by Lenovo Zuk on Thursday, July 21, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    You can set the turn-off interval in setting.

Posted by DIMITRIS, Thursday, July 21, 2016

Question:

my Bluetooth doesn't work any more and I checked it with a second Bluetooth headset. I can listen to music but I can't use it while on call.

Answers:

  • Posted by Lenovo Zuk on Thursday, July 21, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Do not worry, please contact our customer care with your order number, they will check for you.

Posted by Saravana Kumar, Thursday, July 21, 2016

Question:

When I sign in in google playstore, it shows my device as "sony experia z1". Some say that this is a refurbished mobile using sony motherboard. Please clarify.

Answers:

  • Posted by Lenovo Zuk on Thursday, July 21, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    We are ZUK Mobile online shop, we only provide genuine and brand new ZUK mobiles.Please contact your seller to vertify the authenticity.

Posted by Chakradhar, Wednesday, July 20, 2016

Question:

i did not find u-touch option in settings . But i found it when i watched some videos on lenovo zuk z1 on youtube

Answers:

  • Posted by Lenovo Zuk on Wednesday, July 20, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    We are ZUK Mobile online shop, we only provide genuine and brand new ZUK mobiles. Could you tell us your order number? We will check for you.

Posted by hvk, Wednesday, July 20, 2016

Question:

Hi, 1.my zuk z1 does not connect to my macbook pro. even when i select the mass storage option. Any help? 2. A lot of times the screen wakes up randomly when the phone is locked. i've tried to check the settings or any app that may cause this but nothing has solved the issue.

Answers:

  • Posted by Lenovo Zuk on Wednesday, July 20, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Do not worry, please contact our customer service with your order number, they will check for you.

Posted by Manali Ramesh Thakur, Wednesday, July 20, 2016

Question:

My device is not showing network.Its showing no service error.Can u help out?

Answers:

  • Posted by Lenovo Zuk on Wednesday, July 20, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Please try to change the SIM operator and check again.

Posted by anbu, Wednesday, July 20, 2016

Question:

Sim not detected and it say no service . Can you please tell why it shows like this ?

Answers:

  • Posted by Lenovo Zuk on Wednesday, July 20, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Please contact your local carrier first to check whether the bands are compatible.

Posted by riaz, Wednesday, July 20, 2016

Question:

where made from? i am from UAE

Answers:

  • Posted by Lenovo Zuk on Wednesday, July 20, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    ZUK Z1 is in stock and ready shipping to UAE.

Posted by Aman Sharma, Wednesday, July 20, 2016

Question:

I recently bought Zuk Z1 from Amazon India. im having the best experience with this handset. I just wanted to know whether the device will be provided android 6 (marshmallow) update as well as Cyanogen 13 update?

1 people had same question.

Answers:

  • Posted by Lenovo Zuk on Wednesday, July 20, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    We will release on our website as soon as the latest firmware is ready.

Posted by ratheesh kumar p c, Wednesday, July 20, 2016

Question:

Is it contain type-C connector,tempered glass inside the pack,do we need to click for fingerprint unlocking

Answers:

  • Posted by Lenovo Zuk on Wednesday, July 20, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    The original package of ZUK Z1 doesn't include the type-C connector and tempered glass. You can check the accessories on our website. There is no need to click to unlock.

Posted by Aman , Wednesday, July 20, 2016

Question:

I have Internet problem network not get fixed in one network ... Internet runs very slow the 2g speed with full network is 16 kbps and some technical problems also be there like double tap to sleep doesn't work .. . And setting has on for that

Answers:

  • Posted by Lenovo Zuk on Wednesday, July 20, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Could you tell us the bands of your local operator? We will check for you.

Posted by Navneet, Wednesday, July 20, 2016

Question:

Pictures i am receiving on whatsapp is not coming in my gallery. Please help me out.

Answers:

  • Posted by Lenovo Zuk on Wednesday, July 20, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    You can try to reset your mobile to factory mode and check again.

Posted by Meet Shah, Tuesday, July 19, 2016

Question:

If I buy Zuk Z1 from amazon.in(India) than how long is my warranty? 1 year or 2 year.? Thanks in advance

Answers:

  • Posted by Lenovo Zuk on Tuesday, July 19, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    The warranty is provided by the seller. You can contact your seller to check the details.

Posted by Satheesh, Tuesday, July 19, 2016

Question:

I bought Lenovo zuk z1.1week before I am facing heating problem it is heating like iron box it is reaching 49 degree Celsius how can I solve it?

Answers:

  • Posted by Lenovo Zuk on Tuesday, July 19, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    We are ZUK Mobile online shop, we only provide genuine and brand new ZUK mobiles. Could you tell us your order number? Our engineers will check for you.

Posted by shyam, Tuesday, July 19, 2016

Question:

may i know, why zuk z1 not supported VoLTE(4G). due to this voice calling with the 4G sim is not possible..

Answers:

  • Posted by Lenovo Zuk on Tuesday, July 19, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    ZUK Z1 doesn't support VoLTE for now. You can check ZUK Z2.

Posted by Lovan, Tuesday, July 19, 2016

Question:

Mine is Kim Soo Hyun Zuk1 phone. I switched off the "finger print on" button on Setting thinking of setting up the alternative passcode instead. But now I'm not able to unlock the screen. The finger print button is off and the alternative passcode hasn't been set up. How to unlock the screen? Please help.

Answers:

  • Posted by Lenovo Zuk on Tuesday, July 19, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Please try to hold the power key and volume down key at the same time for 10 seconds to enter recovery mode, it will figure out.

Posted by Navneet, Tuesday, July 19, 2016

Question:

photos are not coming in their appropriate albums. like, photos i am receiving in whatsapp are not coming in whatsapp album. not only in whatsapp album, they are not coming in anywhere and it's huge issue for me these days. whatsapp images is just one example, i have photo edited albums too, over there also no edited pics are coming into them. i don't know what the hell is just recently happened, please help me out, this is really a serious issue for me as am a photogenic person. please help me out, a humble request.

Answers:

  • Posted by Lenovo Zuk on Tuesday, July 19, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Do not worry, all our models have 24 months warranty. Please contact our customer service with your order number, they will help you.

Posted by p koteswara rao, Tuesday, July 19, 2016

Question:

How can I connect pendrive,is there any option for that

Answers:

  • Posted by Lenovo Zuk on Tuesday, July 19, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    We will release the detailed guide on our blog later.

Posted by Ferenc Gartner, Monday, July 18, 2016

Question:

Hello, One thing is not clear for me: Does ZUK Z1 have FM radio hardware, but the radio app is missing from the firmware (and FM will work with third party FM app) or there isn't hardware FM inside? Thanks in advance. BR, Ferenc

Answers:

  • Posted by Lenovo Zuk on Monday, July 18, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    ZUK Z1 is not pre0installed with FM, but you can download FM APP by your end.

Posted by makay nirav, Monday, July 18, 2016

Question:

when will we get update of marshmallow on zuk z1 and please push an update for enabling Volte on zuk z1 as mi also pushed for its low end device redmi note 3 !

Answers:

  • Posted by Lenovo Zuk on Monday, July 18, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Sorry for waiting. We have not got offical release date of Marshmallow.

Posted by Mahi, Monday, July 18, 2016

Question:

Why there is a bit vibration at the edges of zuk z1 while charging??

Answers:

  • Posted by Lenovo Zuk on Monday, July 18, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    It is the design of ZUK Z1 and remind you that your mobile is in charging.

Posted by naveen , Monday, July 18, 2016

Question:

support 4k videos

Answers:

  • Posted by Lenovo Zuk on Monday, July 18, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    ZUK Z1 support 4k videos.

Posted by Durvesh Dandekar, Saturday, July 16, 2016

Question:

When I will get update of this phone?? Android 6.0

Answers:

  • Posted by Lenovo Zuk on Saturday, July 16, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    We will release on our website as soon as the update is ready.

Posted by Satish, Saturday, July 16, 2016

Question:

Does zuk z1 support airwatch application

Answers:

  • Posted by Lenovo Zuk on Saturday, July 16, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    ZUK Z1 support airwatch application.

Posted by Dk, Saturday, July 16, 2016

Question:

Is zuk z1 heat or network issue or not

Answers:

  • Posted by Lenovo Zuk on Saturday, July 16, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Do not worry,. we are ZUK online store, we will have a fully check before shipping.

Posted by K.K, Saturday, July 16, 2016

Question:

What about display protection?

Answers:

  • Posted by Lenovo Zuk on Saturday, July 16, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Yes, ZUK Z1 has display protection.

Posted by Abhishek, Saturday, July 16, 2016

Question:

Does zuk z1 has Corning gorilla glass

Answers:

  • Posted by Lenovo Zuk on Saturday, July 16, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    ZUK Z1 has corning gorilla glass.

Posted by sharad, Friday, July 15, 2016

Question:

Does Rooting affect on warranty of Lenovo Zuk z1?

Answers:

  • Posted by Lenovo Zuk on Friday, July 15, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    ZUK Z1 has 24 months warranty. Root will not affect your warranty.

Posted by Sanket D, Friday, July 15, 2016

Question:

I cant access handset as MTP on Ubuntu? how to access internal storage on Ubuntu 14.04?

Answers:

  • Posted by Lenovo Zuk on Friday, July 15, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    We will release the guide on our website later.

Posted by kunal, Friday, July 15, 2016

Question:

Not able to use finger print unlocking ..... kindly help.....purchased mobile last month....

Answers:

  • Posted by Lenovo Zuk on Friday, July 15, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Could you tell us more details of your main problem? Our engineers will check for you.

Posted by jitheesh.m.a, Friday, July 15, 2016

Question:

does the Z1 have compass

Answers:

  • Posted by Lenovo Zuk on Friday, July 15, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    ZUK Z1 has compass.

Posted by Sathish Kumar, Thursday, July 14, 2016

Question:

How to buy this phone by Indian rupees

Answers:

  • Posted by Lenovo Zuk on Thursday, July 14, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Our price is based on USD, the exchange rate is provided by Paypal.

Posted by Pavel Ivanov, Thursday, July 14, 2016

Question:

Does HD Voice support?

Answers:

  • Posted by Lenovo Zuk on Thursday, July 14, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    ZUK Z1 support HD voice.

Posted by Yash saxena , Thursday, July 14, 2016

Question:

Hey it is a great phone .. I love this phone But I just want to know that from where I will be able to download Android 6 Plz answers asap

Answers:

  • Posted by Lenovo Zuk on Thursday, July 14, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    The update wil be ready soon, please check our newsblog later.

Posted by Manikanth, Wednesday, July 13, 2016

Question:

Does the mobile support airtel 4g lte1800MHz FDD-LTE band 3

Answers:

  • Posted by Lenovo Zuk on Wednesday, July 13, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    ZUK Z1 support TDD-LTE Band 38, 39, 40, 41 and FDD-LTE Band  1, 3, 7

Posted by Giridhar, Tuesday, July 12, 2016

Question:

Do lenovo zuk z1 has company logo on it's back?

Answers:

  • Posted by Lenovo Zuk on Tuesday, July 12, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Yes, there are ZUK logo on the back of Z1.

Posted by Bj, Monday, July 11, 2016

Question:

Can you please confirm that dose zuk z1 supports 3rd party finger print app locks ? Leeco le 1s has FP scanner but it dose not support app locks. Secondly please tell can I see ' Create movie' option in Google photos, this feature is available in selected handsets only. In MI3 all other options like make animation, collage etc are available but not make movie.

Answers:

  • Posted by Lenovo Zuk on Monday, July 11, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    We will release on our website when more new version is available.

Posted by Martina, Monday, July 11, 2016

Question:

What generation of Gorilla Glass is the screen protector made of?

Answers:

  • Posted by Lenovo Zuk on Monday, July 11, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    We will release the more details on our website soon.

Posted by bineesh, Monday, July 11, 2016

Question:

Hello Sir Zuk z1 supported virtual reality videos.?

Answers:

  • Posted by Lenovo Zuk on Monday, July 11, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    ZUK Z1 support Virtual Reality videos.

Posted by Devesh, Monday, July 11, 2016

Question:

Does it support OTG?

Answers:

  • Posted by Lenovo Zuk on Monday, July 11, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    ZUK Z1 support OTG.

Posted by Prince yadav, Monday, July 11, 2016

Question:

does the both sim supports 4g on same time

Answers:

  • Posted by Lenovo Zuk on Monday, July 11, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Both SIM slots of ZUK Z1 support 4G.

Posted by sumit saha, Monday, July 11, 2016

Question:

Doe the Zuk Z1 supports fm radio in india??

Answers:

  • Posted by Zuk Support on Monday, July 11, 2016

    Lenovo ZUK Mobile:
    Thank you for your mail.
    Lenovo ZUK Z1 Phone support FM Radio in India.

Posted by Richy, Friday, July 8, 2016

Question:

In India we have only one year warranty or two year ?

Answers:

  • Posted by Lenovo Zuk on Friday, July 8, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    All our models of our website have 24 months warranty.

Posted by Sai madhav, Friday, July 8, 2016

Question:

I got my zuk z1 a month back. The problem is that it is detecting the sim card but it is not able to receive signals I.e it is showing no service. So what can I do. Please help me

Answers:

  • Posted by Lenovo Zuk on Friday, July 8, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Please check the bands of your mobile with your local operator and confirm whether they are compatible.

Posted by nishant, Friday, July 8, 2016

Question:

When I started the game and watching song my zuk z1 is face heating problem. How to solved heating problem

Answers:

  • Posted by Lenovo Zuk on Friday, July 8, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Please do not play games when your mobile was charging, it will help.

Posted by vamshi, Friday, July 8, 2016

Question:

how to change mobile data conection 1 st sim to 2 nd sim in status bar in lenovo zuk z1

Answers:

  • Posted by Lenovo Zuk on Friday, July 8, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    You can change the mobile data connection in SIM Management.

Posted by Prashanth, Thursday, July 7, 2016

Question:

My device is having a heating problem,what I have to do?

Answers:

  • Posted by Lenovo Zuk on Thursday, July 7, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Could you tell us more details of your main problem? Our engineers will check for you.

Posted by Ankur Kaistha, Thursday, July 7, 2016

Question:

My less than a month old ZUK Z1 is unable to detect any network. The same sim is working fine on all other smart phones but when plugged in to the ZUK Z1 shows no network

1 people had same question.

Answers:

  • Posted by Lenovo Zuk on Thursday, July 7, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Could you tell us the bands of your local operator? We will check for you.

  • Posted by Sai Madhav on Thursday, July 7, 2016
    I too have the same problem. My local network is BSNL
Posted by Anoop M Soman, Thursday, July 7, 2016

Question:

There is Cynogen mode 12 installed in my ZUK Z1 want to update to 13. But there is no update found.

Answers:

  • Posted by Lenovo Zuk on Thursday, July 7, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    The latest firmware is in test, we will post on our newsblog soon.

Posted by p.c.gautam, Wednesday, July 6, 2016

Question:

i bought zuk z1 but i didn't get earphone where i should complain

Answers:

  • Posted by Lenovo Zuk on Wednesday, July 6, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    The original package of ZUK Z1 doesn't include the earphone. You need to buy separately.

Posted by bhavesh, Wednesday, July 6, 2016

Question:

Does zuk z1 supports gta android version game?

Answers:

  • Posted by Lenovo Zuk on Wednesday, July 6, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    ZUK Z1 support GTA Android game.

Posted by abhay, Wednesday, July 6, 2016

Question:

I used reliance jeo sim in zuk z1 sim not working why

Answers:

  • Posted by Lenovo Zuk on Wednesday, July 6, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Please check the bands of your mobile with your local carrier and confirm whether they are compatible.

Posted by Babu, Wednesday, July 6, 2016

Question:

I need to have the auto phone answer option while a headphone is connected. So that while driving I don't have manually answer the call. Is it possible I tried by all means searching for it but no luck, any help will be appreciated.

Answers:

  • Posted by Lenovo Zuk on Wednesday, July 6, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    We will release more accessories of ZUK Z1 on our website soon.

Posted by Shoaib Nawaab Khan, Wednesday, July 6, 2016

Question:

my questions i updated my zuk z1 to cyanogen mode 13 but in cm13 i am facing lots of issues and big one camera clearity i want do downgrade my phone zuk z1

Answers:

  • Posted by Lenovo Zuk on Wednesday, July 6, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    We will release the original firmware on our website later.

Posted by Sneh Saurav, Wednesday, July 6, 2016

Question:

Rear camera is not working

Answers:

  • Posted by Lenovo Zuk on Wednesday, July 6, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Could you tell us more details of your main problem? Our engineers will check for you.

Posted by chakry s, Wednesday, July 6, 2016

Question:

2 Days later, My phone zuk z1 has stopped it's live display, even though its settings are right. display mode is automatic ,automatic outdoor mode is on, color temperature and color calibration are it's default values. rebooted it but also no use.

Answers:

  • Posted by Lenovo Zuk on Wednesday, July 6, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Do not worry, you can contact your seller to claim your warranty.

Posted by Tushar, Tuesday, July 5, 2016

Question:

My notification panel is lagging when I switch on auto brightness ?? Some of games are hanging ?

Answers:

  • Posted by Lenovo Zuk on Tuesday, July 5, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Do not worry, please contact our customer service with your order number for help.

Posted by Aditya kulkarni, Tuesday, July 5, 2016

Question:

Will this phone support LTE in USA? By looking at the bands it seems the phone is lacking few lte bands that are used in usa.

Answers:

  • Posted by Lenovo Zuk on Tuesday, July 5, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    ZUK Z1 is unlocked and support to work in US. You can check the frequencies with your carriers.

Posted by shalini, Tuesday, July 5, 2016

Question:

my phone display was suddenly stuck and touch screen is not working. i could not even poweroff or restart. only buttons are working. may i know what to do as im not able to attend my calls

Answers:

  • Posted by Lenovo Zuk on Tuesday, July 5, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Could you tell us your order number? Our engineers will check for you.

Posted by Mani, Tuesday, July 5, 2016

Question:

can i update it to cyanogen os 13?what should i do to have it VR ready?

Answers:

  • Posted by Lenovo Zuk on Tuesday, July 5, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    We will release the guide on our website soon.

Posted by SATISH PATILE, Monday, July 4, 2016

Question:

Does zuk z1 compress file in zip.

1 people had same question.

Answers:

  • Posted by Lenovo Zuk on Monday, July 4, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    ZUK Z1 support compress file in zip.

Posted by Rudra, Monday, July 4, 2016

Question:

When will lenovo zuk z2 be available in India??

Answers:

  • Posted by Lenovo Zuk on Monday, July 4, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    ZUK Z2 will be ready in India soon, we will release more news on our website.

     

Posted by Deb Raj, Saturday, July 2, 2016

Question:

I have this phone and I am really happy this phone is with me. but I don't know why its data connectivity is not showing on the status bar like 3g or H+ or 4G. I am unable to use my mobile data on this device why?

Answers:

  • Posted by Lenovo Zuk on Saturday, July 2, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Could you tell us the bands of your local operator? Our engineers will check for you.

Posted by divya , Saturday, July 2, 2016

Question:

backlit fuction is not working properly

Answers:

  • Posted by Lenovo Zuk on Saturday, July 2, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Could you tell us more details of your main problem? We will check for you.

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