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Lenovo ZUK Z1 Snapdragon 5.5 Inch 4G LTE Dual SIM Android 5.1 Mobile Phone 64GB White

Lenovo ZUK Z1 Snapdragon 5.5 Inch 4G LTE Dual SIM Android 5.1 Mobile Phone 64GB White
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Regular Price: USD359.90

Special Price USD269.90

Availability: Out of stock

ZUK Z1 Android Smart Phone is the first ZUK Android Smart Phone.ZUK Z1 features 5.5 Inch 1920*1080 resolution HD Screen, with 360 degree Touch ID, RAM 3GB and 64GB Storage, support Dual SIM card,4000mAh battery and support quick charger.


ZUK Z1 Phone Cyanogen OS International Version is in stock and ready to send!

Worldwide Fast Shipping!

Be shipped within 48 hours!

24 Months Warranty Protection!

Description

Details

ZUK Z1 Android Smart Phone is the first ZUK Android Smart Phone.ZUK Z1 features 5.5 Inch 1920*1080 resolution HD Screen, with 360 degree Touch ID, RAM 3GB and 64GB Storage, support Dual SIM card,4100mAh battery and support quick charger.

Please kindly note that ZUK Z1 Phone come with international firmware , with Google play store, Google services and multi-languages. This item will be shipped seperately if ordered with other goods.

ZUK Z1 U-Touch Mobile Features:

OS: Cyanogen OS 12.1
CPU: Qualcomm Snapdragon MSM8974AC
RAM     3GB,DDR3
Storage  64GB
Sim Card: Dual Nano SIM card
Service Provide: Unlocked
Band:
TDD-LTE Band 38, 39, 40, 41
FDD-LTE Band  1, 3, 7
TD-SCDMA Band  34, 39
WCDMA 850/900/1900/2100 MHz
GSM/EDGE  850/900/1800/1900 MHz

MS mode: WCDMA/GSM/4G LTE
Shell Material    Plastic
Screen: Capacitive Touchscreen, 1920*1080 High-resolution Screen Coring Gorilla Glass Touch Screen
Size:  5.5 Inch inch
Visible Angle: 178°
Resolution: 1920*1080 Full HD IPS LTPS
Navigation     GPS+GLONASS Navigator
Dual Camera:  Front Camera 8.0M ,13.0M Pixels High definition OIS Back Camera Auto Forcus

ZUK Z1 U-Touch Mobile Details:

Google Play: Support
Earphone Interface     3.5mm
USB:  USB Type-C
Bluetooth: Build in 4.1
WIFI:    5G WiFi 802.11b/g/n/ac   Wi-Fi Direct
OTG: Support
Email and Browser: Yes, built in
Video: Videp Play with formats of MP4/3GP/3G2/RM/RMVB/ASF/FLAC/APE/MOV etc.
Music     MP3/WMA/FLAC/APE/WAV/RA/Ogg/MIDI/3GP etc.
Ebook     UMD, TXT, PDF, HTML, RTF, FB2…

ZUK Z1 U-Touch Mobile contain:

1 x ZUK Z1 U-Touch Android Smart Phone
1 x USB cable
1 x Charger
1 x Battery 4100mAh

ZUK Z1 U-Touch Mobile Weight: 175g

ZUK Z1 U-Touch Mobile Size:  155.7*77.3*8.9mm

zuk z1 zuk z1 zuk z1

RAM 3GB + Storage 64GB

ZUK Z1 Phone pre-installed with Snapdragon 801 CPU,with RAM 3GB and Storage 64GB.

4100mAh battery

ZUK Z1 Phone build in 4100mAh battery,support 12hours Network,or 15 hours Video playing,or 48hours 4G Phone and 120hours Music playing.

Sony 13.0M IMX214 Camera

ZUK Z1 Phone build in HD Dual Camera,8.0M Front and 13.0M Back

Reviews

Customer Reviews 29 item(s)

should install a external memory slot
it is the best phone in this range with a huge specifications.. but i think it should have a external memory storage too coz in todays world it is important to have a external storage..so please kindly ponder over the matter
Star
Review by deba / (Posted on 6/24/2016)
Great Phone!
It's great phone with good features. But it has some issues, one major issue facing still - When a call was disconnected, screen locks and could not to able to open unless it was reboot. Same problem arise when using Adaptive Brightness. Other than this look and performance is great. Battery backup also good.
Star
Review by Danny / (Posted on 6/13/2016)
I am facing hanging issue while calling.please help me in solving this issue
The overall phone is good
Star
Review by Atalique / (Posted on 6/11/2016)
Nice phone.
Great Phone !!

Battery life was very well , and looking decent camera.
Star
Review by Vineeth / (Posted on 6/4/2016)
amazing mobile with all featurs battery powerfull ram
happy
Star
Review by lad devdatt / (Posted on 5/16/2016)
Zuk Z1 to India
"Lenovo has unveiled that it is preparing to launch its own Android spin-off powered Zuk Z1 smartphone in India this month, after being given the go ahead by the Cyanogen team."
Source: http://theandroidpoint.com/lenovo-zuk-z1-heads-to-india/
Star
Review by Arun / (Posted on 5/2/2016)
Great but needs some firmware updates
Its very well specked phone but it has to problems.
1st.... the camera it is awful very poor quality considering its a Sony sensor.
2nd .......is the lack of quick charge 2.5 hours is very slow .
Maybe 2.5 amp like the chinses version would of helped .
Star
Review by Mailroomman / (Posted on 4/25/2016)
Good quality and a most capable product
This is a well made phone with a pleasing look to it. I love the big battery and gorgeous screen coupled with ample performance. Storage is more than enough for myself. And being a bit of a geek this fits the bill... Nfc is not essential for me and I must comment on the camera it's really good. Oh the dual Sim is a bonus. I'm pleased with the type c connection supplied... No shortage of cases for it
Star
Review by Saint david / (Posted on 4/21/2016)
Great phone, though my fingerprint scanner has stopped working after few months. Customer service promises software update to fix.
Great phone..but why does website say 2 year warranty, but customer service say only 1 year warranty?
Star
Review by Wilsact / (Posted on 4/12/2016)
Awesome for the price
Really good phone with lots of customisations and great build quality.
I made an unboxing and first impressions video for this phone that you can see here: https://www.youtube.com/watch?v=mLJ_BhxA18g
Star
Review by twizar / (Posted on 2/26/2016)
Simply awesome phone!
Simply awesome phone. Quality, great os, and battery life is amazing. Love it!
Star
Review by Wilsact / (Posted on 1/27/2016)
Super awesome
Super awesome phone. I was coming from a Samsung Galaxy S3 which was apparently amazing in it's prime. That phone went down hill fast and the battery was not lasting until lunch time each day. So when I was searching for a new phone I wanted a HUGE battery, good looks and a phone that won't be slow. I was deciding between this, and the Elefone p8000 (which was much cheaper in price). I also wanted to spend no more than 200 euro. For about a week I thought I had made up my mind on the p8000 because this one was too expensive. But miraculously I found this phone on ebay for 285euro delivered - from Europe, not China (this is important). And then I realised that the Elephone at 200 euros didn't include shipping so I was going to pay more anyway. So I bit the bullet and got this one. And I have NO regrets. The battery is awesomeeeeee I get two days. The big screen is huge and I love it now, it feels premium and I am proud to show it off. And Cyanagenmod sealed the deal because I think stock android is ugly. Really is such an AWESOME phone. Didn't give it five star because of the processor - it is not slow in real life but it is a little dated.
Star
Review by Mike / (Posted on 11/18/2015)
Amazing!!!
I have spent over a week with the ZUK Z1 and this is my experience with the phone.

The Lenovo owned ZUK released their own phone after being founded in May 2015. The first phone they released is the ZUK Z1 and this is my review after using the phone as my daily driver for a week.

ZUK has provided me with a 18% off discount code which you can use when processing the order and get a great discount off an already great price. The voucher code is D2754KHF and this is valid until the 31st October 2015.

Firstly, I want to focus on the design, the phone has a metal frame with chamfered edges which bares resemblance to flagships such as the Samsung Galaxy Note 5, as well as the iPhone 5s from 2 years ago but this isn’t necessarily a bad thing. The phone feels very premium as a result, but the back is made of a glossy plastic which although feels like glass. But it is a fingerprint magnet similar to many phones from 2015. The phone is made securely though, I have tried and tried and never got a single creak from the phone as ZUK has made this very well and they should be praised for the fact. The display and back of the phone meets the frame precisely, and I can’t spot a single gap between the layers which makes the phone feel more premium. The phone is light but has the right amount of heft in it, backed up with the fact that the phones curved back makes the phone feel more compact than it is.

Next I want to talk about the price, I don’t know how ZUK has built this phone for this price, the hardware inside the phone is a Snapdragon 801 2.5Ghz quad core processor, 3GB of DDR4 RAM, a 4100Mah battery. With the back camera being 13 Megapixels and the front being 8 Megapixels.
For £259 ZUK has given this phones specs from last years’ flagships. The terrific quad core Snapdragon 801, doesn’t falter even after heavy processes are thrown at it and keeps on running like a champ throughout. The phone has 4G LTE, as well as the fact that it is GSM which means it will work throughout the world. The 4G LTE chip inside allows for incredible data speed wherever you are and the signal never once dropped out when I was using it. The phone also has the latest ac Wi-Fi which means those who have a new router which can support ac Wi-Fi can take advantage of the incredible speeds that are available inside it. Bluetooth 4.0 is also built in so you can take advantage of the more secure connection as well as stronger and wider connection.
The 5.5 inch 1080p IPS LCD display is Gorilla Glass 3, which makes the phone very resistant to scratches. The display is very bright and allows for easy viewing in direct sunlight. The display makes content viewing a really pleasant experience as it has a high pixel density of 400 pixels per inch. Any video or images viewed on the beautiful look sharp and the display is a midpoint between Samsung’s saturated displays and Apple’s reference RGB displays. This allows for deeper black and colours pop more; this makes viewing any content a very pleasant experience, but on the other hand the reds feel very off but a simple change of settings allows you to change the displays kelvin level depending on how warm or cold you would like the display to be.

This is the first phone which supports USB C version 3.0, compared to the OnePlus Two which only has the USB C v2.0. This allows for a data transfer rate of 5Gbps which is 10x the speed of USB 2.0, as a result any data transfer between your computer transfer at immensely fast speeds. The advantage of USB C v3.0 is that it can fill the 4100Mah much faster.

Coming on to the 4100Mah battery, it is massive compared to many other phones on the market. It is around 2x the size of the iPhone 6s’ battery. The huge size allows for the phone to run multiple days without needing a charge on light days. If you use the phone moderately you will likely to be able to run 2 full days before needing a charge, but even if you are the heaviest of users you will be able to get through a whole day with no problem. It is made up of two batteries which are shaped to fill as much space within the phone as possible.

Next coming onto the camera, the phone’s primary camera is a 13 Megapixel Sony IMX214 F2.0 lens which shoots stunning images. It is very fast to focus and shoots images at a 4:3 ratio at the full resolution, but if you want you can shoot it at 16:9 at 9.7 Megapixels. The camera provides sharp images with vivid colours and lots of details even when viewed on large displays. The front camera is 8 Megapixels and is relatively wide angle, this camera has a lot of detail as well but some of the images look over saturated when viewed on the phone but when viewed on a computer the images look perfectly fine, as well as having lots of detail.

The home button is the next thing I want to talk about, it has a built in fingerprint sensor which is incredibly fast. As soon as you press the home button to wake the phone and the display turns on and your already on your home screen, you literally have no time to check any notifications as the fingerprint sensor is so quick to react. The phone also has a feature which may or may not be deliberate, the phone only has a small fingerprint icon shown above the home button when the display is on and the phone wont give any response when you put an incorrect finger on the sensor. Some people may find this annoying as they might forget which finger they registered and will have to go through each finger before the phone finally unlocks.

The sleep/wake and volume up and down are very tactile but the only issue I have with them is that they wobble a bit, but we can’t really complain to ZUK as this is their very first phone and this is the only part of the phone which has any manufacturing issues but then again this is something ZUK could improve on in the ZUK Z2 maybe.

The OS is very important on the phone and this phone runs Cyanogen 12.1 which is based on Google Android 5.1.1 Lollipop. Cyanogen is seen as the most versatile operating system as it allows for lots of customisation throughout. I am a long time iOS user and using this current version of Android was very refreshing as I love the flexibility of Android and when I previously used Android it was clunky, laggy and full of bugs. But now the OS runs buttery smooth across every feature and I haven’t experienced any app closing even when having multiple apps running at once. The RAM management is very good as it manages the apps efficiently and provides those apps that need the RAM more at the forefront but still keeping the apps open in the background.

But I have had a few issues getting the phone up and running in the start as I couldn’t get the microphone or speaker working but a few OTA software updates later and the phone was running perfectly fine, but this is more due to Cyanogen rather than ZUK. The phone updates a few time the first few hours you are using it but these are harmless short software updates which are around 50Mb in size every time.

The speakers of the phone are very loud, I can fill my whole room with the sound easily and it is as loud if not louder than some dedicated speakers which is incredible in the small form factor. Measuring the maximum volume, the phone outputs a decibel level of 100 db. which is very impressive.

On the Antutu benchmark application the phone scored 47539 which is just a hair under the power of last years Samsung Galaxy Note 4 which is impressive. On Geekbench 3, the ZUK Z1 scored 987 on the single core score and on the multi core score it scored 2943 which is higher than last years Samsung Galaxy S5 by 100 points in both the single core and the multi core score. This is incredible as currently the Samsung Galaxy Note 4 and S5 sell for close to £400 new and this is £100 less than that with a newer version of Android.

For the price I doubt you could get anything better, the OnePlus one is an obvious competitor but this is the softer feeling phone out of the two as the angular edges of the OnePlus phone means that its awkward to hold seeming though it is such a big phone. The impressive specs in the budget friendly smartphone is amazing.

Overall I feel the phone is just incredible, no seriously. It is just amazing what ZUK have been able to pack into this phone, with this being their first phone they have achieved a remarkable feat and they should be proud of what they have done. I would definitely recommend this phone to anybody in the market looking for a new smartphone at either sides of the spectrum as this is quite budget friendly for people who have a smaller budget as well as being a flagship standard device for those looking at the higher side of the spectrum. By choosing this phone over a more expensive on you could buy 2 of these for the price of a single flagship smartphone. Therefore, I would highly recommend this phone to anybody looking for a great Android smartphone.



Star
Review by Siddu / (Posted on 11/1/2015)
Great phone and great battery
Great phone. Finally a phone that I can use for two days without recharging the battery. Cons: NFC missing.
Star
Review by Gigi / (Posted on 11/1/2015)
Okay phone, but...
Zuk Z1 runs very fast and smoothly. The screen is clear. However, I misunderstood the "both sims support 3g/4g network" that's in the advertisement. Quite frustrated when I learned that yes, though it is true that both sims support 4g, only one sim can be on either 3g or 4g, the other sim MUST be on 2g only. Sim 1 and Sim 2 can't simultaneously be both on 3g / 4g. We have to choose which one we prefer to be on 3g/4g and the other will automatically go on 2g.
Also, I can't seem to make the fingerprint lock to work. Many times, too, the double tap to wake the phone won't work.
Star
Review by bint Rey / (Posted on 10/28/2015)
T mobile USA
I read that it won't work in T mobile USA?
Star
Review by JR / (Posted on 10/26/2015)
Value For Money
Great Phone
Star
Review by kdpatil45 / (Posted on 10/25/2015)
Amazing phone, A must have!!!!
Great phone, definitely the best phone I've owned to date! Its very well built, screen is amazingly crisp, phone calls are very clear, very snappy and smooth! Oh, there's a hidden game crazy android aka "crazy birds" in settings under about phone! Multi-tap the 5.1.1 in android version, then paint all the lollipops using your thumb!
Star
Review by Jiggykilla / (Posted on 10/25/2015)
no band 20
band 20 LTE missing
Star
Review by jacco / (Posted on 10/21/2015)
go for it :)
I am using it since 15days .. I was probably 1st on to grab it in india .awesome phone all i can say. battery is impressive. Camera is good . speakers are terrific . I suggested everyone go for it.
Star
Review by Paul / (Posted on 10/19/2015)
No LTE
no support for north american LTE
Star
Review by john / (Posted on 10/14/2015)
1
do not support USA Tmoblie and Att 4G
Star
Review by enson / (Posted on 9/18/2015)
Too Early to Tell
To the first one with 1 star: your opinion is less of a value than those of others, who gave the phone 4 or 5 stars without testing it. At least, they want the phone; you, on the other hand, disparaged the device without any grounds. I am giving this phone 5 stars for the combination of specs and price, and 0 stars for the performance, as I
have not tried the device.
Star
Review by Leo / (Posted on 9/12/2015)
inflated rates
How can you be giving the phone stars when you have not tested it???
Star
Review by Jake / (Posted on 9/4/2015)
EU
When it will be available in EU?
Star
Review by DM / (Posted on 8/28/2015)
I'd like to know when will it be available
I'd like to know when will it be available
Star
Review by Niki / (Posted on 8/18/2015)
It seems a good deal
It seems a good deal to buy such a phone with the price.
Star
Review by Aman / (Posted on 8/18/2015)
Awesome phone!
Awesome phone! At this price I'm astonished at the value. It will be fine if it can be listed early.
Star
Review by Bobla / (Posted on 8/18/2015)
The phone itself looks very impressive
The phone itself looks very impressive and seems meets all my needs and exceeded my expectations.
Star
Review by Kevi / (Posted on 8/18/2015)

You may also be interested in the following product(s)

Questions:

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Posted by AMRIT MOHANTY, Monday, August 29, 2016

Question:

I am not able to mount zuk z1 to my pc in mass storage mode..plz help

Answers:

  • Posted by Lenovo Zuk on Monday, August 29, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Could you tell us more details of your main probkem? We will check for you.

Posted by Kishore , Monday, August 29, 2016

Question:

I just want to ask is there any option to expand the memory.Like using a memory card in place of a sim card in the sim slot

Answers:

  • Posted by Lenovo Zuk on Monday, August 29, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    ZUK Z1 doesn't support SD card.

Posted by Yogendra Singh, Monday, August 29, 2016

Question:

My zuk z1 data cable is properly not working i have new data cable

Answers:

  • Posted by Lenovo Zuk on Monday, August 29, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    You can find the cable from here: http://www.zukmobile.cc/zuk-z1-mobile-phone-usb3-0-type-c-usb-cable.html

Posted by Vikas Kumar, Monday, August 29, 2016

Question:

How to delete multiple photos and videos in Lenovo zuk z1? Please help me!!!!

Answers:

  • Posted by Lenovo Zuk on Monday, August 29, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    You can click the photos you donot need and then tap the delete key.

Posted by priyanka , Saturday, August 27, 2016

Question:

key lights on the right side of my lenovo zuk z1 is not working .is there any settings available in phone for this issue?

Answers:

  • Posted by Lenovo Zuk on Saturday, August 27, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Could you tell us your order number? Our customer service will check and arrange repair for you.

Posted by abhishek, Saturday, August 27, 2016

Question:

Will zuk z1 loose it's warranty if I root the phone and install marshmallow in it.

Answers:

  • Posted by Lenovo Zuk on Saturday, August 27, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    All our ZUK mobiles have 24 months warranty. Root will not lose your warranty.

Posted by shashank, Saturday, August 27, 2016

Question:

How can I change user name(owner)

Answers:

  • Posted by Lenovo Zuk on Saturday, August 27, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    You can change the user information in setting or remove and reset.

Posted by Nagaraju Ellandula, Saturday, August 27, 2016

Question:

Don't buy this mobile, I used my zuk Z1 for 12 days, then it is have signl problem, this is my 41st day, they are still searching for signal cable. I am suggesting you to all you will get better mobile in this price range, there no customer support and service. Irresponsible answers from Lenovo end.

Answers:

  • Posted by Lenovo Zuk on Saturday, August 27, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    We are ZUK online store, all our ZUK models are genuine and brand new. Please check the frequency with your local carrier to confirm whether they are compatible.

Posted by Rahul, Saturday, August 27, 2016

Question:

When will lenovo zuk z1 get cm13 update?when will lenovo zuk z1 be included in the list of reliance jio volte devices list when all low level phones are also getting access but a premium phone like zuk z1 is still behind

Answers:

  • Posted by Lenovo Zuk on Saturday, August 27, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    We will release on our website as soon as we got more news from ZUK factory.

Posted by Lakhan Kotharkar, Friday, August 26, 2016

Question:

When I go to somewhere network cannot found, and same network my friend s mobile network found ,what can I do for network?

1 people had same question.

Answers:

  • Posted by Lenovo Zuk on Friday, August 26, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Could you tell us which carrier do you use? We will check for you.

Posted by Aman kumar, Friday, August 26, 2016

Question:

There is no video calling option in the call option like samsung How to video call from call option Helpppp Nd some tym phone will automatically freeze when the internet is onn for sometime

Answers:

  • Posted by Lenovo Zuk on Friday, August 26, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    ZUK Z1 supports video call by APP.

Posted by Prasad, Friday, August 26, 2016

Question:

Where can I buy zuk z1 charger where should I buy

Answers:

  • Posted by Lenovo Zuk on Friday, August 26, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    We will release more accessories of ZUK mobile on our website soon.

Posted by Shinde omkar, Friday, August 26, 2016

Question:

Zuk z1 able to support jio sim

Answers:

  • Posted by Lenovo Zuk on Friday, August 26, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    ZUK Z1 is unlocked and support Jio SIM.

Posted by Sharath, Friday, August 26, 2016

Question:

I am not able to switch sim for specific contacts , on default it calls using sim2 (only for specific contacts) how to switch sims .

Answers:

  • Posted by Lenovo Zuk on Friday, August 26, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Please backup all your datas and reset your mobile, it may be help.

Posted by Siva, Friday, August 26, 2016

Question:

I own a Lenova Zuo Z1 mobile. This mobile is getting hanged often. Do you have any software to download in order to avoid it. further does this mobile have the option of call recording?

Answers:

  • Posted by Lenovo Zuk on Friday, August 26, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    We will release on our website when we got more news from the factory.

Posted by shree Akki, Thursday, August 25, 2016

Question:

My lenovo zuk z1 charger not support....its not working properly..... Please can u help me?

Answers:

  • Posted by Lenovo Zuk on Thursday, August 25, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Could you tell us your order number? We will check and arrange repair for you.

Posted by Nikhil, Thursday, August 25, 2016

Question:

Will the zuk Z1 ever get an android 6 update? Seriously ever.?

Answers:

  • Posted by Lenovo Zuk on Thursday, August 25, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    We are not sure the exact plan of the factory, we will keep follow up for you.

Posted by Larman, Wednesday, August 24, 2016

Question:

Is there any chance for a marshmallow update for my zuk z1? Kindly reply to this.

Answers:

  • Posted by Lenovo Zuk on Wednesday, August 24, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    We will release on our website when we got official update from the factory.

Posted by Rohan, Saturday, August 20, 2016

Question:

Zuk Z1 does not connect to data when inserted Reliance Jio 4g. When it does not support VOLTE at least LTE/4G connectivity should work. Please do not promote Z2. Need a straight answer. Why am i not able to connect to 4G data.?

Answers:

  • Posted by Lenovo Zuk on Saturday, August 20, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    ZUK Z1 doesn't support VOLTE, it is our factory data, please check our website.

Posted by pankaj Khairnar, Saturday, August 20, 2016

Question:

Reliance joi sim support or not support for lenovo zuk z1????

Answers:

  • Posted by Lenovo Zuk on Saturday, August 20, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Please check the bands on our website with your local operatior before buying.

Posted by manoranjan kumar, Saturday, August 20, 2016

Question:

will zuk z1 work on reliance jio sim.

Answers:

  • Posted by Lenovo Zuk on Saturday, August 20, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    We are ZUK Mobile online shop, we only provide genuine and brand new ZUK mobiles.ZUK Z1 supports Reliance Jio.

Posted by ANAS saifi, Saturday, August 20, 2016

Question:

can I use MTS sim card in zuk 1 . mene MTS sim use kiya tha .pr wo zuk 1 me chala nahi .so what shuld i do?

Answers:

  • Posted by Lenovo Zuk on Saturday, August 20, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    ZUK Z1 is unlocked and support MTS SIM card.

Posted by Vignesh, Saturday, August 20, 2016

Question:

1.when can we expect the android 6.0 update for zuk z1 ? 2.I bought zuk z1 one month before. I am facing a problem of screen freeze when ever I cut the call. what is the solution for this? when Can we get the 4k video recording option and VoLTE in Zuk z1?

Answers:

  • Posted by Lenovo Zuk on Saturday, August 20, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    ZUK Z1 is not ready to update to Android 6.0 for now.

Posted by james, Saturday, August 20, 2016

Question:

Is it possible to connect this phone to tv/monitor? Thanks

Answers:

  • Posted by Lenovo Zuk on Saturday, August 20, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    ZUK Z1 doesn't support to connect with TV for now.

Posted by uma, Friday, August 19, 2016

Question:

Will you provide security patch for quadrooter vulnerability for zuk z1, The zuk z1 is vulnerable for all 4 flaws of snapdragon chipset. Request your support team to work on it and provide this basic security patch.

1 people had same question.

Answers:

  • Posted by Lenovo Zuk on Friday, August 19, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Could you tell us more details of your main problem? Our engineers will check for you.

  • Posted by Olivier Delestre on Friday, August 19, 2016
    Hi, My zuk z1 ( android 5.1.1 ) are quadrooter vulnerable. check with Quadrooter scanner on playstore : https://play.google.com/store/apps/details?id=com.checkpoint.quadrooter&hl=fr Please an update. Thanks
  • Posted by Olivier Delestre on Friday, August 19, 2016
    Vulnerable to CVE-2016-2059 and CVE-2016-2504
Posted by Furkhan ahmed, Friday, August 19, 2016

Question:

Hiiii I have hanging issue when I disconnect call after that it will hang and it open after reboot.... Can u send me answer plzzzz

Answers:

  • Posted by Lenovo Zuk on Friday, August 19, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Please reset your mobile from here: Setting==> Backup&Reset ==>Factory Data Reset

Posted by abhishek carpenter, Friday, August 19, 2016

Question:

When marshmallow 6.0 are comes in zuk z1 ??

Answers:

  • Posted by Lenovo Zuk on Friday, August 19, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    It depends on the factory, we will release on our website when we got more news.

Posted by ROMOLO GIANNATIEMPO, Friday, August 19, 2016

Question:

in my car renaulr scenic XMOD,i have blutooth receiing a call the blutooth inform me about incoming telephone call but the connection is not activated automatically ,it seems that the problem is in the setting of my ZUC Z1.PLEASE CAN YOU TELL ME WHAT KIND OF STTING I HAVE TO DO IN MY ZUC Z1?

Answers:

  • Posted by Lenovo Zuk on Friday, August 19, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    We got your message, we will release the guide on our website later.

Posted by Ashutosh Srivastava, Thursday, August 18, 2016

Question:

I recently got Lenovo zuke z1...BT after few days its speakers stopped working as usual...am not able to listen music,even my incoming calls ringing bell....I am not complaining about the product...it may be that I could have changes any setting...So can you by telling me how to check whether its my fault or speakers really not working properly...TYSM in advance...

Answers:

  • Posted by Lenovo Zuk on Thursday, August 18, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Please try to reset your mobile to factory mode: Setting==> Backup&Reset ==>Factory Data Reset, it will help.

Posted by Jagan mohan reddy b, Thursday, August 18, 2016

Question:

I purchased the phone on 27th June,now the phone is restarting automatically from one week whenever I am on call & whenever it is idle & whenever I am operating the phone I am getting very irritated how to resolve the issue

Answers:

  • Posted by Lenovo Zuk on Thursday, August 18, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Could you tell us your order number? Our engineers will check for you.

Posted by Dharmesh, Thursday, August 18, 2016

Question:

Does ZUK Z1 support reliance jio sim (voLTE) on both slots

Answers:

  • Posted by Lenovo Zuk on Thursday, August 18, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Lenovo ZUK Z1 support reliance jio SIM card.

Posted by Shyam Agarwal, Thursday, August 18, 2016

Question:

I want to remove or change security lock of the screen, by making a figure through dotes, in my Lenovo Zuk Z1 mobile . Please tell the procedure because it is not clear from concern feature as provided in setting.

Answers:

  • Posted by Lenovo Zuk on Thursday, August 18, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    We got your message, we will release the guide on our website later.

Posted by BASIL ISSAC, Thursday, August 18, 2016

Question:

no network showing... bsnl and airtel....while calling it shows to turn off aeroplane mode...but actually it is in off condition

Answers:

  • Posted by Lenovo Zuk on Thursday, August 18, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Could you tell us which carrier do you use? We will check for you.

Posted by Gilbert , Thursday, August 18, 2016

Question:

Thanks for answer to earlier question on custom ringtone. On my ZUK 1, I had to put the desired tune into the Ringtone folder then it appeared on the list as per your advice. I have a different question. Is function to set phone to sleep and wake not available on this model? This was one of the several functions that were special to Chinese phones that's really handy.

Answers:

  • Posted by Lenovo Zuk on Thursday, August 18, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    You can set the wake and close time by timing.

Posted by prashant, Wednesday, August 17, 2016

Question:

Lenovo zuk z1 can support reliance gio 4g sim. Please tell me

Answers:

  • Posted by Lenovo Zuk on Wednesday, August 17, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    ZUK Z1 support Reliance Jio 4G.

Posted by prashant, Wednesday, August 17, 2016

Question:

How to set our own ringtone plese tell us

Answers:

  • Posted by Lenovo Zuk on Wednesday, August 17, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    You can add new ringtone in the previous music.

Posted by Prathamesh Palekar, Wednesday, August 17, 2016

Question:

I have bought zuk z1 from amazon.in and its working good. Pretty good device. But the problem I started facing from last 3 days is the light of back bottom which is to the right side of finger print sensor is deemed don't know how... So plzz help me with it to get that work like earlier

Answers:

  • Posted by Lenovo Zuk on Wednesday, August 17, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    We are ZUK Mobile online shop, we only provide genuine and brand new ZUK mobiles.Please contact your seller to check.

Posted by Shikhil, Wednesday, August 17, 2016

Question:

I have been using the Zuk Z1 for more than 2months now. Suddenly the power button stopped working. I am not able to turn on/off the display with the power button. Please help me out on this.

Answers:

  • Posted by Lenovo Zuk on Wednesday, August 17, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Could you tell us more ddetails of your main problem? Our engineers will check for you.

Posted by devendra teja, Tuesday, August 16, 2016

Question:

I bought lenovo zuk z1 mobile last month.but it doesn't have the feature to set a new or customised ringtone to the mobile ...can you pls solve this

Answers:

  • Posted by Lenovo Zuk on Tuesday, August 16, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Please set from here: Sounds and Vibrate==>Phone Ringtone==>Choose from Music, it will be ok.

Posted by Prakash Singh Shekhawat, Tuesday, August 16, 2016

Question:

Is there any concrete plan for any update so that zuk z1 gets VoLTE support? Please answer in terms of zuk z1, no diplomacy in terms of zuk z2. I want specific help and answer

Answers:

  • Posted by Lenovo Zuk on Tuesday, August 16, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    ZUK Z1 doesn't support upgrade to Volte.

Posted by Ahmed Nagy, Tuesday, August 16, 2016

Question:

does lenovo zuk z1 support Vr gear

Answers:

  • Posted by Lenovo Zuk on Tuesday, August 16, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Lenovo ZUK Z1 supports VR gear.

Posted by Thufail, Tuesday, August 16, 2016

Question:

Hi,im from India I wanted to buy this mobile, but after reading the reviews in Amazon.in im not sure. It has network issues in India with almost all major carriers like Airtel,Vodafone etc...Will the zuk1 get the ZukUI software update? is it possible to use the fingerprint sensor for touch,swipe features like on the zuk2 then?..or the zuk1 hardware is not compatible with those features ! Please answer all my questions :)

Answers:

  • Posted by Lenovo Zuk on Tuesday, August 16, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    We are ZUK online store, we only provide genuine and brand new models.ZUK Z2 is unlocked and support to work in India.

Posted by Gia Tùng, Tuesday, August 16, 2016

Question:

When is the earliest Marshmallow 6.0.1 operating system, please inform me.Thank you! Sen to from Việt Nam.

Answers:

  • Posted by Lenovo Zuk on Tuesday, August 16, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    We got your message, we will release on our website when it is ready.

Posted by Navya Gupta, Tuesday, August 16, 2016

Question:

Does it support ANT VR ?

Answers:

  • Posted by Lenovo Zuk on Tuesday, August 16, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    ZUK Z1 supports ANT VR.

Posted by Nemish patel, Tuesday, August 16, 2016

Question:

whenever i am using Instagram app on my Lenovo zuk z1.my mobile is getting hanged and "the app is not responding" dialogue box is appearing on the screen.

Answers:

  • Posted by Lenovo Zuk on Tuesday, August 16, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Please try to reinstall the APP and check if the same problem happens.

Posted by Yugal, Monday, August 15, 2016

Question:

Hello. I have lenovo zuk z1 and I want to root my phone and use custom UI. Please let me know whether the warranty will get void or not if I root my phone.

Answers:

  • Posted by Lenovo Zuk on Monday, August 15, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Do not worry, all our ZUK models have 24 months warranty. Root will not lose your warranty.

Posted by Rohan, Monday, August 15, 2016

Question:

I'm unable to get network in zuk z1. I tried with many other sims, and rebooting several times. They work in other phone. I think this problem exists in many zuk phones, I have seen the reviews, what should I do? Will a factory reset help or shall I go to the service center?

Answers:

  • Posted by Lenovo Zuk on Monday, August 15, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Could you tell us the bands of your local operator? We will check for you.

Posted by Anon, Monday, August 15, 2016

Question:

i bought Zuk Z1 last year and since the last couple of months, i got problem with my camera.. it is not working correctly as it wont focus and the picture become blur.. where can i get support for this? need to fix this problem.

Answers:

  • Posted by Lenovo Zuk on Monday, August 15, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    You can contact our Lenovo center for repair.

Posted by Sudheesh, Monday, August 15, 2016

Question:

I bought lenovo zuk z1 from amazon 3 months back. After 2 month i m facing some problems like phone automatically rebooting frequently and also hanging sometimes, cuurently its not charging. Pls suggest some solutions

Answers:

  • Posted by Lenovo Zuk on Monday, August 15, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    We are ZUK online store, we only provuide genuine ZUK mobiles. Please contact your seller for replace.

Posted by Kevin, Monday, August 15, 2016

Question:

My TouchID and Home Button is not responding..how to fix it? Can you provide me any help? Will i get a replacement? I'm Happy with the product..please do help me.!

Answers:

  • Posted by Lenovo Zuk on Monday, August 15, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Could you tell us your order number? Our customer care will contact you later.

Posted by nishant prajapati, Monday, August 15, 2016

Question:

Who is the latest cyngn os firmware 12.1-YOG4PAS5W0 Or 12.1-YOG4PAS9IG

Answers:

  • Posted by Lenovo Zuk on Monday, August 15, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    The update of cyanogen is available for now, we will keep follow for you.

Posted by Sagar , Monday, August 15, 2016

Question:

When will marshmallow come for zuk z1

Answers:

  • Posted by Lenovo Zuk on Monday, August 15, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    We got your message, we will push the factory and keep you post.

Posted by Shagun, Monday, August 15, 2016

Question:

Hi...I just rooted my zuk z1 and uninstalled audiofx bcz I prefer viper4android but now I unrroted my device will this remove my device warranty.

Answers:

  • Posted by Lenovo Zuk on Monday, August 15, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    We are ZUK online store, root will not lose your warranty.

Posted by Ushakiran, Monday, August 15, 2016

Question:

When os update will be given for zuk z1?

Answers:

  • Posted by Lenovo Zuk on Monday, August 15, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    We got your message, we will release on our website when the latest firmware is ready.

Posted by Devil S, Saturday, August 13, 2016

Question:

ZUK Z1 come with Corning Girilla Glass. Do I need any temper glass screen protection or ZUK Z1 come with temper glass protection?

Answers:

  • Posted by Lenovo Zuk on Saturday, August 13, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Screen protector will better protect your screen.

Posted by Ravikumar, Saturday, August 13, 2016

Question:

Had seen online promotion on upgrade of zuk with marshmallow while buying online, till now no news or update on the same

Answers:

  • Posted by Lenovo Zuk on Saturday, August 13, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    We will send you email when we got more updated news.

Posted by Shahin khan, Saturday, August 13, 2016

Question:

If I Root my zuk z1 is it possible to get my warranty

Answers:

  • Posted by Lenovo Zuk on Saturday, August 13, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Root will not lose your warranty.

Posted by Prasad, Saturday, August 13, 2016

Question:

I'm using zuk z1 from 2months phone is working fine but from last 2 days charger is not working. I bought mobile from Amazon. What can I do

Answers:

  • Posted by Lenovo Zuk on Saturday, August 13, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Please try to change the charger and check if there is charging singal first.

Posted by Bhautik Vadoliya, Saturday, August 13, 2016

Question:

Lenovo ZUK Z1 can support reliance jio 4G sim ?

Answers:

  • Posted by Lenovo Zuk on Saturday, August 13, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    ZUK Z2 supports Reliance Jio 4G SIM.

Posted by viraj patel, Thursday, August 11, 2016

Question:

Is there support Reliance jio 4g in zuk z1?.if I buy reliance sim them it will active in zuk z1? And volte support on zuk z1?

Answers:

  • Posted by Lenovo Zuk on Thursday, August 11, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    ZUK Z1 doesn't support Volte for now, you can check ZUK Z2.

Posted by Ankur debbarma, Thursday, August 11, 2016

Question:

I'm not getting a proper notification for my game it seems sometimes its working and sometimes its please solve this issue and how can I off the vibrate of finger print sensor

Answers:

  • Posted by Lenovo Zuk on Thursday, August 11, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Could you send us some pictures or videos of your main problem? Our engineers will check for you.

Posted by shobhit frank, Thursday, August 11, 2016

Question:

planning to buy zuk z1. does it supports VoLTE? i ll be using it with reliance jio network!plz help.

Answers:

  • Posted by Lenovo Zuk on Thursday, August 11, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    We will release on our website when we got further plan from the factpry.

Posted by Pradeep, Thursday, August 11, 2016

Question:

Sir I have a problem I cant find my flash light icon in upper slide bar?

Answers:

  • Posted by Lenovo Zuk on Thursday, August 11, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    You can set the flash light icon to as shortcut in settings.

Posted by ASHISH JOSHI, Wednesday, August 10, 2016

Question:

my lenovo zuk z1 is not connected with pc. i have to install additinol software for it?

Answers:

  • Posted by Lenovo Zuk on Wednesday, August 10, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Please check whether you have installed the right driver in your PC.

Posted by Ranjith, Wednesday, August 10, 2016

Question:

Hi i just bought lenovo zuk z1 , i couldn't able to make conference call! how can i solve this issue? please help.. and also my screen is broken as i dropped it on the floor (touch and everything works fine).. should i have to change bth the screen glass and touch ? the combo? is it possible to change only the upper glass? please help me to resolve these issues.. and i'm very much happy with the product! good battery life and good product ! looking awesome :)

Answers:

  • Posted by Lenovo Zuk on Wednesday, August 10, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Could you tell us your order number? We will check and arrange repair for you.

Posted by Pranav Dhonde, Tuesday, August 9, 2016

Question:

I am from India and hoping to buy the device but on amazon.in the warranty is for 1 year i.e. 12 months but on official ZUK website it is 2 years i.e 24 months. Why is it so?

Answers:

  • Posted by Lenovo Zuk on Tuesday, August 9, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    The warranty is offered by the seller, you can contact your seller to check the warranty details.

Posted by Ritesh Patel, Tuesday, August 9, 2016

Question:

I was buy lenovo zuk z1 from amazon just before 15 days i m facing some problem Cell phone automatically hang any time and Network not found contentiously every time it need to reboot.

Answers:

  • Posted by Lenovo Zuk on Tuesday, August 9, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    We are ZUK Mobile online shop, we only provide genuine and brand new ZUK mobiles.

    We will have a fully check before sending. Please make sure you have bought the genuine ZUK Z1.

Posted by M.S. Prakash Sharma, Tuesday, August 9, 2016

Question:

I have purchase Lenovo Zuk Z1 (IMEI: 865374021597094 and was delivered few days ago. The speaker of the phone seems to be warned out as there is some disturbance in the audio even while listening music.

Answers:

  • Posted by Lenovo Zuk on Tuesday, August 9, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    We are ZUK Mobile online shop, we only provide genuine and brand new ZUK mobiles. Please contact your seller to check the exact problem.

Posted by MAHESH BHARDWAJ, Tuesday, August 9, 2016

Question:

I got my zuk z1 a month back. The problem is that it is detecting the sim card but it is not able to receive signals I.e it is showing no service. So what can I do. Please help me

Answers:

  • Posted by Lenovo Zuk on Tuesday, August 9, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    We are ZUK online store, we have fully checked before sending. Could you tell us your order number? Our customer will check for you.

Posted by Monika, Tuesday, August 9, 2016

Question:

Wht is the display protection on Lenovo xuk z1?

Answers:

  • Posted by Lenovo Zuk on Tuesday, August 9, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    You can find the screen protector from here: http://www.zukmobile.cc/zuk-z1-protective-film.html

Posted by Phanindra Kumar, Monday, August 8, 2016

Question:

There is no default radio fm app and unable to install the same from other mobile. please suggest and fm radio is must for our busy life in india esp in hyderabad.

Answers:

  • Posted by Lenovo Zuk on Monday, August 8, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    We gto your message, we will release the FM installation guide on our website later.

Posted by nishant kumar, Monday, August 8, 2016

Question:

Selfie camera is not good. Please provide some updates to beauty and smoother selfie camera. Please sir

Answers:

  • Posted by Lenovo Zuk on Monday, August 8, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    We got your message, we will transfer to our engineers. You can download selfie APP first.

Posted by Gopal singh, Monday, August 8, 2016

Question:

I was buy lenovo zuk z1 from amazon. After 1 month i m facing some problem fone automatically switch off or hang any time mostly during the incoming call and everytime it ineed to reboot.

Answers:

  • Posted by Lenovo Zuk on Monday, August 8, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    We only provide genuine and brand new ZUK mobiles.Please contact your seller for replace.

Posted by Baliram, Monday, August 8, 2016

Question:

just in 1 and half month My lenovo zuk z1 is dead , now i am in africa . will be back in india after 1 year is there any way i can get replace or get repair my mobile

Answers:

  • Posted by Lenovo Zuk on Monday, August 8, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    You can contact our service center or seller to arrange repair or replace.

Posted by Jimit Patel, Monday, August 8, 2016

Question:

Will it void my warranty if I root my zuk z1

Answers:

  • Posted by Lenovo Zuk on Monday, August 8, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    We are ZUK online store, root will not void your warranty.

Posted by Saravanan, Monday, August 8, 2016

Question:

How to make a fake call in Lenovo zuk z1

Answers:

  • Posted by Lenovo Zuk on Monday, August 8, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Could you tell us your main problem with more details? We will check for you.

Posted by anmol, Monday, August 8, 2016

Question:

does this phone supports voLTE..?

Answers:

  • Posted by Lenovo Zuk on Monday, August 8, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Could you tell us your network carrier? We will check for you.

Posted by Ritesh Agrawal, Monday, August 8, 2016

Question:

Bought lenovo zuk last month, started operating it from yesterday. From morning my screen is totally black.how can a set malfunction in one day.

Answers:

  • Posted by Lenovo Zuk on Monday, August 8, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    We have fully checked before sending? Could you tell us your order number? Our customer service will contact you soon.

Posted by harmeet, Monday, August 8, 2016

Question:

I bought zuk z1 and I have no update.Double tap is not always working. some time hang problem. plz sugessn batao ji?

Answers:

  • Posted by Lenovo Zuk on Monday, August 8, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Please clean your mobile and offer enough storage space, it will make you have better experience.

Posted by Byju, Monday, August 8, 2016

Question:

Sir, how can I put off flash on video recording?

Answers:

  • Posted by Lenovo Zuk on Monday, August 8, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Please put off flash lights from here: Open the Camera==>Setting==>Choose Flash==>Close.

Posted by Akhilesh, Monday, August 8, 2016

Question:

How many years warranty of ZUK.

Answers:

  • Posted by Lenovo Zuk on Monday, August 8, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Lenovo ZUK Z1 has 2 years warranty.

Posted by Samuel Lallawmzuol, Monday, August 8, 2016

Question:

i did a factory reset to my zuk z1 and the language change to chinese which i could not change back to english. since i could understand chinese script, can you guide me. could be gud if you can tell me which sign or logo is used for language setting

Answers:

  • Posted by Lenovo Zuk on Monday, August 8, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    You can set your language from here: 设置Settings==>语言和输入法Language&Input==>English, it will be ok.

Posted by Hardik, Saturday, August 6, 2016

Question:

Hello, i am getting network issue( vodafon sim), during a call voice breaks.it is working fine on motorolla g2 but in zuk z1 voice breaks. I tried using hard reset but still it remains.

Answers:

  • Posted by Lenovo Zuk on Saturday, August 6, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Please check the bands with your local operator and confirm whether they are compatible.

Posted by Ashok, Saturday, August 6, 2016

Question:

I bought Lenovo zuk z1 15 days before. From last 3 days my mobile screen blinking for every 1 min. I checked each and every setting and i turned off all notifications, App notifications. Because if this battery discharged in just 2 hours. I dont know why it happens. I decided to return this peice.

Answers:

  • Posted by Lenovo Zuk on Saturday, August 6, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    We are ZUK Mobile online shop, we only provide genuine and brand new ZUK mobiles. You can contact your seller for replace.

Posted by Prasad, Saturday, August 6, 2016

Question:

sir I buy lenovo zuk z1 2 months back it's working good but I face every time network issue, and company saying they gives new update of marshmallow when giving new updates

Answers:

  • Posted by Lenovo Zuk on Saturday, August 6, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Could you tell us the frequencies of your local carrier? Our engineers will check for you.

Posted by Gaurav, Saturday, August 6, 2016

Question:

My rear camera is not working

Answers:

  • Posted by Lenovo Zuk on Saturday, August 6, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Could you send us some pictures of your probloem camera? We will check and arrange repair for you.

Posted by Anup S, Friday, August 5, 2016

Question:

Would you ship Zuk2 pro to India ?

Answers:

  • Posted by Lenovo Zuk on Friday, August 5, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    ZUK Z2 is available and ready shipping to India.

Posted by mayuresh, Friday, August 5, 2016

Question:

On Ur site u say there is 24 month warranty but on Amazon India they say only 12 month warranty . what's wrong with them??

Answers:

  • Posted by Lenovo Zuk on Friday, August 5, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    The warranty is provided by the seller, you can contact your seller to check the warranty details.

Posted by Sanjay S Nair, Friday, August 5, 2016

Question:

I have ordered lenovo zuk z1 how much time will i need to charge the device for the first time charging? Is it mandatory to switch on the device before the first time charging. Please help me

Answers:

  • Posted by Lenovo Zuk on Friday, August 5, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Please read the manual to find the right operation way.

Posted by Daniel Tibru, Friday, August 5, 2016

Question:

HALLO: MY ZUK Z1 IT IS DEFEKT. 1 MONTH OLD. WHAT I HAVE TO DO? PLEASE ANSWER: IT IS THE SECOND TIME WENN I TRI CONTACT YOU. THANKS

2 people had same question.

Answers:

  • Posted by Lenovo Zuk on Friday, August 5, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Could you tell us more details of your main problem? Our customer care will check for you.

Posted by Smita sinha, Friday, August 5, 2016

Question:

Hi.. i have bought this device 2 months back from amazon.in ..the mobile was working fine,but unfortunately it got dropped from a height of one metre and its screen got broken totally.. are you going to provide the replacement ?

Answers:

  • Posted by Lenovo Zuk on Friday, August 5, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    We do not offer spare parts for sale, but we offer repair service.

Posted by arsalan, Friday, August 5, 2016

Question:

Does it support 4G LTE service?

Answers:

  • Posted by Lenovo Zuk on Friday, August 5, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    ZUK Z1 is unlocked and supports LTE 4G service.

Posted by Rai ankit, Thursday, August 4, 2016

Question:

Does it support avr handset...

Answers:

  • Posted by Lenovo Zuk on Thursday, August 4, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    ZUK Z1 is compatible with VR Headset.

Posted by ahsan, Thursday, August 4, 2016

Question:

Sir please kindly guide me is this phone support Fingerprint sensor, and tell me its a good phone for normal use ??

Answers:

  • Posted by Lenovo Zuk on Thursday, August 4, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    ZUK Z1 supports fingerprint, and do not worry, it has 24 months warranty.

Posted by Krishnadatta Mishra, Thursday, August 4, 2016

Question:

I bought zuk z1 but there is many software problem plz provide update to all because its not good for u r companey s image

Answers:

  • Posted by Lenovo Zuk on Thursday, August 4, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    We will release on our website when the offical release is available.

Posted by J p singh, Thursday, August 4, 2016

Question:

There is some problem with the charger. Every time I put the charger into power plug it gets heated up and burns the power plug. Pls respond at the earliest

Answers:

  • Posted by Lenovo Zuk on Thursday, August 4, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Please try to change thr charger and check again.

Posted by Rahul Chavan, Thursday, August 4, 2016

Question:

This is Rahul from India. I want to order this phone, but after reading the reviews I'm little worried about its network issue. I think it is happening because of frequency non-compability of phone in India. Please do the needful for resolving this issue. Also please let me know when this issue will be attended so that I can order it online. Thank You.

Answers:

  • Posted by Lenovo Zuk on Thursday, August 4, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Could you tell us which carrier do you use? We will check for you.

     

Posted by nishant kumar, Thursday, August 4, 2016

Question:

Before two month I bought zuk z1 and I have no update means I am not getting any updates please provide some updates to better and smoother experience. Front camera is not good how to get a smoother front camera.

Answers:

  • Posted by Lenovo Zuk on Thursday, August 4, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    We will release on our website when we got more news from the factory.

Posted by nishant kumar, Thursday, August 4, 2016

Question:

Have Zuk z1 any screen protection. Please provide some screen glass protection

Answers:

  • Posted by Lenovo Zuk on Thursday, August 4, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    You can find screen protector from here: http://www.zukmobile.cc/zuk-z1-protective-film.html

Posted by diwan Musthafa, Thursday, August 4, 2016

Question:

will rooting the mobile will void warrenty

Answers:

  • Posted by Lenovo Zuk on Thursday, August 4, 2016

    Lenovo ZUK Mobile:

    Thank you for your mail.

    Do not worry, root will not lose your warranty.

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